Delivery Policy

Collectables (trading name of Blaydon UK Limited)

Last updated: 23/09/2026

This policy sets out how we deliver orders placed on collectables.co.uk. It should be read alongside our Terms and Conditions and our Returns and Refunds Policy, and doesn't affect your statutory rights.

1. Couriers and coverage

We currently use Evri, Royal Mail and FedEx for UK deliveries. We currently deliver only to eligible UK addresses. “Working day” means Monday to Friday, excluding UK public holidays.

We're currently unable to offer European or international delivery, and we're unable to send aerosol products or products containing alcohol to addresses outside the UK.

2. Delivery options and pricing

 

All postage and packing charges are included in the total shown at checkout — there are no hidden costs, and prices are inclusive of UK VAT.

3. Dispatch times

Orders are normally dispatched the next working day. Express orders placed before 11:00am are normally dispatched the same day and are prioritised over Standard orders.

From October onwards, when order volumes are at their highest, dispatch can take longer than usual, with Standard orders taking up to 10 working days to dispatch. Express orders will continue to be prioritised during this period but may also take longer than usual to dispatch.

4. Delivery times

Once dispatched, Standard shipping normally takes 3–5 working days and Express shipping normally takes 1–3 working days to arrive. These timeframes are set by our courier partners and can occasionally be affected by delays during busier periods. As this stage of the journey is with the courier and outside our control, we're unable to guarantee an exact delivery date.

We remain responsible for the goods until they are delivered to you, or to a person you nominate to receive them. If an order is delayed, please contact us and we will investigate with the courier.

Unless a different period is agreed with you, we will deliver within 30 days of your order being confirmed. If we miss an agreed essential delivery deadline, or do not deliver within a reasonable additional period you give us, you may be entitled to cancel and receive a refund — see our Terms and Conditions, Section 5.

5. Christmas delivery deadlines

To give your order the best chance of arriving before Christmas, please place Standard shipping orders by 18th December, or Express shipping orders by 11:00am on 21st December 2026.

6. Personalised and made-to-order products

Personalised products are shipped directly from our supplier, on different delivery terms to the rest of our range. Delivery usually takes place within 1–3 working days of your dispatch notification email, though this can vary by item.

If you order several personalised items with different dispatch times, the longest dispatch time applies to the whole order. Personalised items are delivered separately from the rest of your order and aren't eligible for next-working-day delivery.

7. Pre-order items

Some products, including selected Charlie Bears, are only available to pre-order ahead of stock arriving with us. Payment for pre-order items is normally taken in full when the order is placed. Estimated arrival dates are based on the latest information available from our suppliers and may change depending on supplier schedules. Once stock arrives, pre-orders will be prioritised for dispatch.

8. Products with non-standard delivery lead times

A small number of products — for example, Edge Sculpture items, or other larger or made-to-order products — have longer or non-standard delivery lead times. Where this applies, the estimated lead time will be shown clearly on the product page and at checkout.

9. Contact us

If your order hasn't arrived when expected, or you have any questions about delivery, contact us at support@collectables.co.uk or 0191 499 1589, Monday to Friday, 9am to 5pm.