Terms and Conditions

Collectables (trading name of Blaydon UK Limited)

Last updated: 23/09/2026

These terms apply when you place an order through collectables.co.uk. Certain sections also explain arrangements relevant to purchases from our stores. They should be read with our Privacy Policy, Returns and Refunds Policy, Cookie Policy and Delivery Policy. Nothing in these terms limits your statutory consumer rights.

1. About us

Collectables is the trading name of Blaydon UK Limited, registered in England and Wales under company number 08618367. Our VAT number is GB173661203 and our registered office is Units A & B, Patterson Street, Blaydon, Gateshead, NE21 5SD.

2. Placing an order and formation of the contract

You must be at least 18 years old to place an order. Our website allows you to review and correct your basket and delivery details before payment. The contractual language is English.

After you place an order, we will send an acknowledgement email. This confirms receipt but does not mean that we have accepted the order. A contract is formed when we send a dispatch confirmation for the relevant goods. If goods are dispatched separately, each dispatch confirmation forms a separate contract for those goods.

We may decline or cancel an order before dispatch where, for example, goods are unavailable, a material pricing or description error has occurred, payment cannot be authorised, delivery restrictions apply, or we reasonably suspect fraud, unlawful activity, misuse or abuse. We will not refuse an order for an unlawfully discriminatory reason. If payment has already been taken for an order we cannot accept, we will refund it.

3. Payment, pricing and promotions

We accept the payment methods displayed at checkout, which may include major credit and debit cards, PayPal, Klarna, Apple Pay and Google Pay. Payments are processed through Shopify and the applicable payment provider. Where you choose Klarna, its own terms and a soft credit check apply — see our Privacy Policy, Section 6.

Prices are shown in pounds sterling and include UK VAT where applicable. Delivery charges and the total amount payable are displayed before you submit the order. Promotional terms, eligibility conditions and expiry dates will be shown with the relevant offer. Optional extras will only be charged where you actively select them.

Promotional offers and discount codes are subject to their individual terms and conditions and may be amended or withdrawn before an order is placed. Unless otherwise stated, discount codes cannot be used in conjunction with any other offer, promotion or discount, and may exclude selected products, brands or already reduced items. Only one discount code may be used per order. Where a minimum spend applies, this must be met after any other discounts have been applied and excludes delivery charges. Discount codes have no cash value and cannot be exchanged for cash or applied retrospectively to orders already placed. We reserve the right to cancel or refuse a promotion or discount where we reasonably believe it has been used incorrectly, fraudulently or contrary to the promotional terms.

4. Pricing and product-information errors

We take reasonable care to ensure that prices, descriptions and images are accurate. If we identify a material error before dispatch, we will contact you and give you the option to proceed on the corrected basis or cancel for a full refund. Nothing in this section affects your rights where goods do not match their description or information provided before purchase forms part of the contract.

5. Dispatch and delivery

Full details of our delivery options, couriers, charges, dispatch timings and any seasonal deadlines are set out in our Delivery Policy, which forms part of these terms and is available on our website and at checkout. We currently use Evri, Royal Mail and FedEx for UK deliveries, and currently deliver only to eligible UK addresses. Any product-specific delivery restrictions or extended lead times will be shown on the relevant product page.

Unless a different period is agreed with you, we will deliver within 30 days after the contract is formed. If we miss an agreed essential delivery deadline, or do not deliver within a reasonable additional period you give us, you may be entitled to cancel and receive a refund. Your statutory rights are not affected.

We remain responsible for the goods until they are delivered to you, or to a person you nominate to receive them. If an order is delayed, contact us and we will investigate with the courier.

6. Personalised products

Personalised or made-to-order products cannot normally be cancelled or returned for a change of mind once we have accepted your order and begun processing it for personalisation. This does not affect your rights if the item is faulty, damaged or not as described.

Personalised goods may be supplied directly by a third-party supplier and may arrive separately. Estimated production and delivery periods are set out in our Delivery Policy, on the product page, or at checkout, and are not eligible for next-working-day delivery unless expressly stated.

7. Pre-order items

Some products, including selected Charlie Bears, may be offered for pre-order. Payment for pre-order items is normally taken in full when the order is placed. Estimated arrival dates are based on the latest information available from our suppliers and may change depending on supplier schedules. Once stock arrives, pre-orders will be prioritised for dispatch.

You may cancel a pre-order before dispatch unless it is personalised or another legal exception applies. If a supplier cancels, the goods do not become available, or we cannot fulfil the order, we will tell you and refund any amount paid. In-stock and pre-order goods may be dispatched separately.

8. Returns, cancellations and faulty goods

Your legal cancellation rights, our goodwill returns policy and the remedies available for faulty, damaged, misdescribed or incorrectly supplied goods are set out in our Returns and Refunds Policy. That policy forms part of these terms and does not limit your statutory rights.

9. Accounts and order information

If you create an account, you are responsible for keeping your sign-in details secure and for ensuring that your contact and delivery information is accurate. You can update eligible account details and view previous orders through your account. Your current basket can be reviewed and amended before checkout.

10. Third-party site features

Certain features on our website are provided by third-party providers under their own terms, in addition to these terms. These currently include on-site personalisation and search tools (Salesfire), our wishlist feature (Wishlist Plus, provided by Swym), our store-locator feature (ProMap, provided by Rose Perl Technology), and the product review platforms referenced in our Privacy Policy (REVIEWS.io, Lipscore and Trustpilot). Where you use one of these features, the relevant provider's own terms may also apply, and your data is processed as described in our Privacy Policy and Cookie Policy.

11. Website availability and acceptable use

We may update, suspend or withdraw website content or functionality where reasonably necessary. We do not guarantee uninterrupted access, but this does not affect contracts already formed or your statutory rights.

You must not misuse the website, introduce malicious material, attempt unauthorised access, interfere with its operation, or use it for fraudulent or unlawful purposes. We may restrict access where reasonably necessary to protect customers, our systems or our legal rights.

12. Intellectual property

Copyright, trademarks and other intellectual-property rights in website materials belong to us or our licensors. You may view and use the website for personal, non-commercial shopping purposes. You must not reproduce, publish, distribute, commercially exploit or create derivative works from our materials without permission, except where the law permits.

13. Events outside our reasonable control

We will not be responsible for delay or failure caused by an event genuinely outside our reasonable control, such as severe weather, widespread transport disruption, industrial action or failure of essential communications infrastructure. We will take reasonable steps to reduce the effect of the event and resume performance. Nothing in this section limits your statutory rights, including rights relating to late or failed delivery.

14. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights. If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses arising from a consumer purchase.

15. Privacy and data protection

Our Privacy Policy and Cookie Policy explain how we collect, use and protect personal data, and how we use cookies and similar technologies. We do not store full payment-card details on our own systems; payments are handled by Shopify and the relevant payment provider.

16. Complaints

If you have a complaint, contact support@collectables.co.uk or 0191 499 1589, Monday to Friday, 9am to 5pm. We will try to resolve it promptly. We will provide information about any applicable alternative dispute-resolution body where required by law.

17. Governing law and courts

These terms are governed by the laws of England and Wales. If you live in Scotland, Northern Ireland or another part of the United Kingdom, you also retain the benefit of any mandatory consumer protections that apply where you live, and you may bring proceedings in the courts of that part of the United Kingdom. We may also bring proceedings in the courts where you live.

18. Changes to these terms

We may update these terms to reflect changes in law, our services or our business. The version applying to an order is the version made available when the order was placed, unless a change is required by law or agreed with you.

19. Contact and company details

Email: support@collectables.co.uk

Telephone: 0191 499 1589, Monday to Friday, 9am to 5pm

Registered office: Units A & B, Patterson Street, Blaydon, Gateshead, NE21 5SD

Company number: 08618367

VAT number: GB173661203